Résumé

(The following experiences speak to my work in the Tech field since 1999. Open or download a PDF of my resume to learn about my three prior careers in Linguistic Anthropology, Second Language Acquisition and Online Teaching & Learning at a tech start-up)

Senior User Researcher  Ancestry.com,  2013-2015

  • Established and maintained the strategic direction of user-centered research within the Product team at Ancestry
  • Conducted regular remote and face-to-face user research across all Ancestry Web and mobile properties and future state innovations
  • Responsible for a wide range of user research activities including, but not limited to, usability testing (desktop and mobile), listening labs, diary studies, card sort/tree tests, and user task analyses
  • Mentored team members on how to conduct their own research and to understand the value of user input 
  • Facilitated Design Thinking and Empathy building workshops, as well as one-off Qualitative Research brown bag lunches

****

Senior UX Research Consultant     Naviscent,  2013

  • University of Phoenix: Usability and content audit of marketing site
  • Financial Engines: Usability recommendations, remote user testing

****

Usability Engineer   Bank of America,  2008-2013

  • Performed qualitative design research by observing, interviewing and engaging customers of the Bank of America and Merrill Lynch
  • Usability testing included geo-locational “deal” discovery, point-of-sale / mobile wallet implementations, and P2P Move Money transaction innovations
  • Represented Voice of the User in Visioning/Blue Sky exercises
  • Prepared and delivered Persona utilization workshops for design team members

****

Design Lead/Information Architect   Fidelity Investments,  2006-2008

  • Partnered with business sponsors and technology teams to clarify and refine business requirements, project / user goals, and success criteria
  • Supplemented primary responsibility as a designer with upfront field research (e.g. in-home observations, call center shadowing) to inform the development of new investment-based offerings
  • Member of Fidelity eBusiness team tasked with making Fidelity web properties accessible. Initiatives included the development of personas with hearing, visual, motor and cognitive impairments.

****

Customer Experience Analyst   Keynote Systems,  2004 –2006

  • Conducted competitive intelligence benchmark studies (“scorecards”) across financial services, healthcare and telecom verticals
  • Delivered persona-based and task-driven customer experience analyses

****

Online Editor / Sales & Marketing Writer   WebCT (now Blackboard), 1999-2003

  • Established and ran online newsletters on teaching and learning
  • Managed academic online communities and relationships with academic contributors
  • Led the RFP response and proposal generation for Sales organization
  • Got bitten by the usability bug for the first time (and the rest is history!)
Advertisements